covid info page

A note to our community regarding COVID-19.

A note to our community about COVID-19

Usually, our business is helping you find your people. Whether you’re a customer looking for the right expert, or a freelancer looking to manage your current customers and find new ones, our product is all about connecting people. But when experts urge us to keep our distance from each other, that becomes challenging. Things are changing quickly, and we all face uncertainty in the weeks and months ahead.

At TheList, the health and safety of the communities we serve are our top priority. So we’re adapting, and thinking of ways we can help you adapt, too. Above all, we’ll continue to be here for you: our customers and experts. We’ll get through this together by staying informed, making safe choices and supporting each other.


Information for customers

Information for customers

What can I do to help experts at this time?

  • Keep supporting our experts and small businesses when safe and possible.
  • Keep your distance. Wave instead of shaking hands.
  • Hire remote services through our dedicated and new Online Experiences portal, or services that maintain distance between you and the expert.
  • Ask experts about their ability to provide their own Personal Protective Equipment (PPE).
  • Support our experts by buying gift cards or packages for future work. This is often a great way to get a discount and support small businesses through this tough time. You can support your favorite expert here.
Should I postpone my bookings?

We encourage you to stay safe. Based on the World Health Organization current recommendation, we recommend distancing yourself from experts while they work and sanitizing any involved spaces afterward. If that is not possible, and the service requested isn’t essential, consider postponing.

If your local health officials are restricting activity, make sure you follow their directions — some services are considered essential, and others are not.

Information for experts

What steps should I take right now?

  • If you want or need to postpone appointments, contact your customers as soon as possible and postpone the booking through the platform.
  • Update your profile to let customers know you’re taking safety precautions.
  • If you can’t work right now, hide your profile by blocking the days you are not available from the “Availability” page.
  • If possible, consider offering remote services through our dedicated and new Online Experiences portal.
  • Prepare for fluctuations in demand. We expect demand to increase as COVID-19 is addressed.

Should I postpone my bookings?

We encourage you to stay safe. Based on the World Health Organization current recommendation, we recommend distancing yourself from experts while they work and sanitizing any involved spaces afterward. If that is not possible, and the service requested isn’t essential, consider postponing.

We encourage you to stay safe. Based on the World Health Organization current recommendation, we recommend distancing yourself from experts while they work and sanitizing any involved spaces afterward. If that is not possible, and the service requested isn’t essential, consider postponing.

My business is struggling. Where can I get help?

We understand that for many experts, your business is your livelihood.

You can contact our TheList Help support agents directly. They are standing by to help answer your questions and point you toward the right resource. Our dedicated TheList Help page has product tips to help you adapt. We’ll also continue to update this page with any new information or resources.

You can also visit this page to access the latest information on the programs the government has set up to assist you.

About COVID-19

What is COVID-19?

A coronavirus is a virus that causes respiratory infections. COVID-19 is the infectious disease caused by the most recently discovered coronavirus.

According to the World Health Organization, the most common symptoms of COVID-19 are fever, tiredness and dry cough. COVID-19 can be easily spread by people who are asymptomatic — people who don’t feel ill at all. Older people and those with underlying medical problems are more likely to develop serious illness. People with fever, cough and difficulty breathing should seek medical attention.

How do I stop the spread?

Here’s what the World Health Organization recommends:

Wash your hands. Washing them thoroughly for at least 30 seconds with soap and water works to kill the virus. An alcohol-based hand rub works too if you can’t wash your hands. Keep your distance. The World Health Organization recommends keeping at least 3 feet between yourself and other people. Don’t touch your face. It’s a fast way for the virus to get you sick — or if you’re sick, to pass on the virus to whatever surfaces you touch. Cover your cough or sneeze. Use your elbow, not your hands. Or use a tissue, and then throw it away immediately. Stay home. If you have a fever, cough and difficulty breathing, seek medical attention and call in advance. Follow the directions of your local health officials.

Where can I get more info?

The situation is changing day by day. We recommend listening to the World Health Organization or reading the latest news on gov.co.uk